Vacancy expired!
Job Description
The Carolina Executivehas a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Salary range: $57000 - $67000 per year.
ResponsibilitiesDelight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High School Diploma / GED required.
Previous Customer Service experience is a plus.
Positive, customer-minded individual with a passion for serving.
Strong problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in MS Word & Excel.
Able to prioritize, multitask, and manage time effectively.
Professional experience in a call-center/client support environment a plus.
Additional Information
- This is not a remote job
- Disability Insurance
- Dental insurance
Vacancy expired!