Job Details

ID #14884000
State North Dakota
City Charlotte
Job type Full-time
Salary USD TBD TBD
Source Executive Touch
Showed 2021-06-01
Date 2021-05-29
Deadline 2021-07-28
Category Et cetera
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Customer Service Assistant

North Dakota, Charlotte 00000 Charlotte USA

Vacancy expired!

Job Description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities:

  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
  • Receive and resolve, within established guidelines, customer issues, questions and concerns.
  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
  • Download, distribute, and answer all customer questions received via email.
  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
  • Perform other duties and responsibilities as required or requested by management.

Qualifications

  • High school diploma or equivalent required.
  • Post-secondary qualification strongly preferred.
  • Previous experience in customer services or contact centers is desirable.
  • Exceptional verbal and written communication skills.
  • Outstanding phone and email etiquette.
  • Possess good organizational and record-keeping skills.
  • Able to manage multiple accounts simultaneously.

Additional Information

  • This is not a remote job
  • Appy now

Vacancy expired!

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