Network Operations Project Manager

Brightspeed is searching for a Network Operations Project Manager to join our team! As a Network Operations Project Manager (911), you will be responsible for critical tasks related to the FCC’s annual 911 audit. The focus is on ensuring the accuracy of record fields, managing diversity group designations, and accurately reflecting the status of circuits during the transition to Next Generation 911. Additionally, it includes verifying changes in selective routers, ensuring proper profile types based on Public Safety Answering Points (PSAP), and ensuring that FCC names and designations align with the national database. Proper documentation of the Last Serving Office is also emphasized following the NG911 conversion.As a Network Operations Project Manager (911), your duties will include but not limited to:Project Management of NextGen 911 Migrations (Phase 1 & Phase 2)Perform research within network equipment and databases for data accuracyWorking with cross functional teams (Translations, Network Planning, Field Services, ETC) to identify and resolve issuesAdvanced fault analysis and network troubleshooting experience of call routing, ALI links, ES & EM trunking, and associated call processing touchesMonitor Health of ALI servers, troubleshoot ALI failures, update configurations on ALI Routers and Servers, activating/deactivating ALI LinksUpdate ALI Links to New DesignTrouble ticket generation and response; customer interface and escalationsRespond to PSAP inquiries and trouble cases in a timely and professional mannerResponsible and accountable for integrity of PSAP Profile database, ensuring accuracy as required for FCC annual 911 audit. Includes but not limited to research, data analysis, proactive and reactive data cleanup and identification of systemic opportunities to improve database integrityAccurate record maintenance is crucial for compliance with the FCC’s annual 911 auditDiversity group designations play a significant role in the audit processUnderstanding the status of circuits (active or inactive) is essential during transitions to Next Generation 911Changes in selective routers must be documented accurately to ensure proper service continuity.Alignment of PSAP types and names with the FCC National Database is necessary for audit readiness