Vacancy expired!
- Contribute positively to a work environment that is flexible, adaptable, and team-based.
- Provide, receive, and seek feedback in a positive manner to encourage team building.
- Participate in the development and attainment of team and operational goals.
- Perform special projects and assignments as needed.
- Acquire, demonstrate, and apply effective leadership skills.
- Thoroughly understand Customer regulations and expectations.
- Complete daily expectations of specified work.
- Maintain quality expectations as outlined by management.
- Monitor and report workloads on a daily/weekly/monthly basis.
- Prioritize workloads to ensure timeliness/quality standards are met.
- Respond to incoming inquiries, telephone and/or written, from providers.
- Research and resolve inquiries in a professional, timely, and accurate manner.
- Document all inquiry activities in the appropriate reporting system.
- Provide responses to inquiries in writing.
- Knowledgeable in all major NPI and TPGS operating systems.
- Identify processing deficiencies and initiate corrective actions.
- Suggest ways to improve work processes.
- Continuous learning.
- Actively participate in ongoing training.
- Participate in weekly meetings.
- Be prompt, present, and actively participate in required meetings and training.
- Complete assessments in a timely manner and to “pass” standards as outlined by management.
- Seek learning opportunities.
- This position has no supervisory responsibilities.QUALIFICATIONS
- Working knowledge of processing systems.
- Understanding of basic customer regulations.
- Ability to work both independently as well as in a team environment.
- Ability to assess workload, meet deadlines, and adjust as needed.
- High school diploma or GED
- Minimum six (6) months customer service experience preferred.
- Excellent communication skills: verbal and written.
- Comprehensive reading and interpretive skills.
- Maintain professional telephone etiquette in a variety of call situations.
- Basic mathematical skills preferred.
- Research, analytical and problem solving skills.
- Ability to organize and prioritize workload.
- Basic PC skills.
- Keyboard skills (typing, 10-key, alpha/numeric)
- Proficient in Microsoft Office: Work, Excel, PowerPoint, etc.
Vacancy expired!