Vacancy expired!
- Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns in a friendly, courteous manner.
- Maintains and updates work order tickets in client’s ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
- Supports the Team Lead and/or Supervisor with reporting and responsibility coverage.
- Trains other technicians.
- Must have a high school diploma or equivalent; College degree in a related field is preferred.
- At least 5 years of technical or related experience is preferred. Relevant education may substitute technical experience.
- Proficient in the troubleshooting and repair of various manufacturers’ laptops, desktops, printers, and peripherals.
- Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
- Working knowledge and understanding of client’s hardware platforms and software.
- Working knowledge and understanding of AD and SCCM (or similar software).
- Proficient with various versions of Microsoft operating systems.
- Proficient with various versions of Microsoft Office Suites.
- Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
- Ability to travel to this company or client site locations; overnight stays required on some occasions.
Vacancy expired!