Director, Sales Excellence, North America Operations

Job Description

This Director will be part of the North America Business Operations team (NA Ops), reporting to the Senior Director within the group[DA1]. As a key member of the team responsible for advancing Sales Excellence strategies, this individual contributor will drive strategy and implementation of key operational initiatives and processes that drive sales discipline and pipeline management approaches to support client-facing teams across North America.The ideal candidate has experience driving strategy and best practices, internal customer engagement, and change management initiatives centered around Customer Relationship Management (CRM) and data systems supporting sales management. He/she will have demonstrated success in leading cross-functional teams, managing implementation of complex tools or platforms, and quickly grasping and clearly communicating complex topics to diverse audiences. The candidate is motivated by both independent and collaborative problem solving and analytic excellence. He/she will demonstrate individual resourcefulness and a drive to get things done with a collaborative, ‘make it happen’ approach.

• Advance key CRM and related change management initiatives, balancing business requirements from internal clients with directives from global development teams.
• Contribute to strong, collaborativeworking relationships with Global and Regional BusinessOperations teams, and Client Marketing teams, and Regional Sales teams
• Synthesize critical sales and operational metrics, identifying key insights and opportunities for further analysis, for periodic business reviews.
• Drive user engagement and experience improvements across Sales CRM and KnowledgeManagement platforms and tools. Drive organizational learning from observed usage metrics and insights, implementing appropriate process improvements across sales teams.
• Advocate for North America businessrequirements while surfacing implications and recommended changes to user interface and reporting architecture.
• Conduct discovery around new business use cases and transform into functional requirements and training materials.
• Providetimely and accurate communications to key stakeholders; participatein and/or facilitate cross-functional briefings and trainings.
• Provide direct support to Account Executives and Sales Leadership relating toplatform best practices and reporting needs.

Qualifications

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

• 12+ years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 6+ years relevant Program or Project Management experience
• 6+ years of experience with Microsoft Dynamics or Salesforce CRM; working knowledge of reporting and CRM architecture
• Fluent in data analysis via Excel, Tableau, and/or Power BI
• Excellent problem-solving skills, highly organized, and adept at multi-tasking and adapting to evolving priorities
• Team oriented, collaborative, diplomatic, and flexible, with demonstrated capacity to function in a matrixed organization
• Excellent presentation skills, including strong oral and writing capabilities
• Demonstrate decisivebut inclusive decision makingin afast-paced multi-work stream environment
• Demonstrated success in executing strategies and delivering excellent results.

Additional Information

Work Hours: Incumbent must make themselves available during core business hours

Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.

Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO statementVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.