Director, Business Development and Client Solutions, NA Product (North America)

Job Description

This role will be a member of Visa's North America Go-To-Market & Solutions team, which is responsible for bringing best in class Visa products and solutions to market. The Client Solutions team, within NA GTM & Solutions, is responsible for driving product engagements and solutions building for clients in the U.S. market. The Director, Client Solutions, will be responsible for meeting with executive teams at large enterprise clients, educating them on product offerings and defining a solution that meets the client’s unique needs and constraints.The role will also lead technical discussions related to a proposed solution with client teams by collaborating with product SMEs.

The Director will work closely with internal partners such as: NA GTM & Solutions (Market Strategy & Commercialization), Global Product, NA Sales, Client Support Services, Innovation, Strategic Partnerships, and Legal among many others. This position in based out of San Francisco, CA and reports into Senior Director, NA GTM & Solutions, Client Solutions.

The successful candidate will have business acumen to plan business development, business communication skills to involve in strategic discussions, technical background to facilitate solutions design, operational excellence to execute client projects, marketing and excellent communication skills to influence clients. In addition, candidate must be highly collaborative, bringing a structured approach, and have an exceptional ability to communicate complex, often technical information to both technical and non-technical audiences. Candidate must be self-driven and identify opportunities internally and externally and motivated to bring those solutions to market.

ESSENTIAL FUNCTIONS

This role is critical to overall business development with high profile clients along with Visa’s Account Executive teams. Person hired in this role will work closely with Acquirer Sales team to build a pipeline of potential clients, build digital strategy and solutions, evangelize the value proposition internally and externally and help with successful business deals.

• Lead and drive client engagement and solutions building across the U.S. client base (with a focus on acquirers and partners) both at strategic and technology level with a strong understanding of API driven integration
• Ability to understand the market impact, design of Visa’s products and solutions, and articulate the value to the Visa clients effectively
• Interact directly with executive leadership to evangelize digital product solutions both internally and externally by meeting with key partners, driving conversations and giving presentations
• Thought leader who can identify opportunities for innovation and engagement with clients and work with the product management team to document, evangelize and implement these opportunities
• Lead the development of U.S. clients’ digital strategies in a way that showcases Visa’s leadership in the space (e.g. provide content on digital thought leadership, engage with clients to bring new products and constructs to market, etc.)
• Provide ongoing business-as-usual support across Visa’s digital product suite. Engage and lead business development planning activities by working with cross functional teams.
• Collaborate cross-functionally to bring one unified Visa Digital voice to account executives and clients
• Consistently engage with the AE team to educate and apprise them of the latest product developments and landscape updates
• Utilize the voice of the client to inform the product roadmap
• Apply industry expertise with knowledge of Visa Inc.’s global market opportunities, consumers, merchants, acquirers, issuers, enabling partners, and competition
• Build deep understanding of Visa APIs to ensure client knowledge delivery and idea generation. Expert in building unique solutions with clients.
• Might need to travel for client discussions eventually, not immediate
• This position will be located in San Francisco, CA, though occasional commute to other Visa offices in the bay area will be required. The position will require availability during core business hours.

Qualifications

BASIC QUALIFICATIONS

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

PREFERRED QUALIFICATIONS

• 12+ years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD; MBA a plus
• Strategic thinking skills – ability to anticipate upcoming trends and changes in the broader environment and apply them to create competitive advantage for Visa. Reaches across the aisle to make things happen for Visa’s clients.
• Payments industry experience strongly preferred. Experience with acquirers a plus.
• 10+ years tech/product experience, with a strong focus on digital products, services, and/or platforms. E-commerce and digital product experience strongly preferred (i.e. tokens, e-commerce, m-commerce)
• Experience with APIs is a strong plus
• Proven ability to work with Technology, Product, and MarComm to deliver and execute an integrated product offering and go-to-market plan
• Ability to communicate complex, often technical information to both technical and non-technical audiences. Previous technology leadership experience is s plus.
• Executive level written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively
• Ability to build successful client relationships with high-level client executives
• Excellent facilitator and moderator
• Comfortable working independently in fast-paced environment
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible
• Fluency and experience interfacing regularly with clients and internal partners

Additional Information

The position will require availability during core business hours.

Occasional commute to other Visa offices in the bay area will be required. Traveling on business is not required for this position, although occasional travel for conferences and client engagements might be necessary.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.