Job Details

ID #45553866
State Ohio
City Akron
Job type Permanent
Salary USD $35 - $40 35 - 40
Source Tekfortune Inc.
Showed 2022-09-09
Date 2022-09-08
Deadline 2022-11-06
Category Et cetera
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IT Support (Onsite)

Ohio, Akron, 15201 Akron USA

Vacancy expired!

Job Title: IT Support

Location – Akron, OH (Onsite)

Skills:End user supportNetwork, Servers supportEnd point user-Laptop, desktop,office 365,cloudL1 Support for Lab equipment,lab devices Responsibilities
  • Supporting Client’s employees as local and remote IT Specialist, 2nd line of support.
  • Managing Desktops, Laptops, Mobiles, Physical Servers, AD accounts, Software Deployment, Windows Server & Desktop Operating System, other devices (docking stations, adapters, etc), Basic networking, System & Apps Monitoring, Cloud Administration, Security and Unified Communication.
  • Installing and managing LAN infrastructure at offices. Preparing and keeping documentation, requests, collecting data.
  • Handle end user queries (basic work with computer, windows OS, office and other tools).
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues
  • Equipment lifecycle management support: Assist in procurement to decommissioning of end user devices
  • Provide hands and feet support to desktops, laptops, servers, network, backup devices etc.
  • Utilize remote control tools in accordance with customer’s security policies to diagnose, troubleshoot and train
  • Managing vendor support contracts
  • Arranging ad hoc servicing/repair
  • Arranging periodic servicing and Coordinate with OEM vendors for maintenance activities
  • troubleshooting, installing, and where necessary removing equipment and/or components
  • Managing on-site activities such as installation, inspection, maintenance, and repair tasks
  • Perform visual checks for hardware failure lights or console error messages, power status and hardware labels
  • Asset Tracking and Manage and Maintain the asset inventory
  • Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed
  • Travel to remote plants as needed at the direction of IT Support Management team.Document all incoming issues and escalate to the appropriate Support teams
  • Escalate issues to appropriate OEM support teams as needed
  • Maintain the highest level of customer service for our end users (technical & soft skills).Support with execution of departmental projects, contributing where needed for successful completion

Skills required

Educational Qualifications and experience:
  • Have an associate or bachelor's degree or a Technical Diploma
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • ITIL Foundation v4 certification
  • Certification in CompTIA A + or CompTIA Network+ or CompTIA Server +
  • 6 to 8 years of experience on Data Center Services including managing Servers, Storage, Backup and Network devices
  • Prior experience as a Field Service Technician
  • Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.
  • Strong Verbal and Written communication skills
  • Willingness to work in shifts, attend oncalls and weekend work as per schedule

Vacancy expired!

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