Vacancy expired!
THIS POSITION IS FULLY REMOTEEssential Functions:
- Respond to internal business user requests for assistance with basic issues related to line of business systems
- Troubleshoot and resolve issues in a timely manner with oversight/coordination with business user team members
- Maintain system accounts to include account creation, account changes, and account deletion, upgrades, and server patching
- Update system to fix defects or to complete minor enhancement requests
- Assists with the maintenance of OnBase environment servers and performance of upgrades
- Test changes to business applications and ensure performance is as designed; work with team members to resolve any issues
- Provide regular and frequent communication to requestors of assigned work order; ensure requestor is fully advised as to the progress or delay of their work order
- Compose internal documentation that reflects changes made to the application, with direct oversight from team members
- Safeguard the security, integrity, and confidentially of internal systems and data
- Grow knowledge and be aware of best practices and market trends
- Grow knowledge of business processes managed by the system
- Knowledge of principles applied in supporting applications
- Knowledge of principles applied in server administration
- Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Able to effectively communicate technical concepts to both technical and non-technical people
- Organized and experienced at successfully multi-tasking
- Able to thrive in a fast paced, deadline driven environment
- Solid collaboration skills, applied successfully within team as well as with other areas
- Client hardware capture device (scanners, tablets, input and other capture devices) experience is preferred
- Experience in system administration, data governance
- Bachelor's degree in related field, such as Management Information Systems, Information Technology or Computer Science
- One or more Hyland OnBase certifications are strongly preferred (OnBase Ver. 13 or higher) such as:
- OnBase Certified System Administrator (OCSA)
- OnBase Certified Advanced System Administrator (OCASA)
- OnBase Certified Installer (OCI)
- OnBase Certified WorkFlow Administrator (OCWA)
- OnBase Certified WorkFlow Engineer (OCWE)
Vacancy expired!