Job Details

ID #15033270
State Ohio
City Beachwood
Job type Part-time
Salary USD TBD TBD
Source Village Green
Showed 2021-06-02
Date 2021-06-02
Deadline 2021-08-01
Category Et cetera
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Luxury Concierge

Ohio, Beachwood, 44122 Beachwood USA

Vacancy expired!

Job Description

POSITION OVERVIEW

The concierge serves as a customer service/sales consultant. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations. (The shifts are customized as required by each site.) Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects, and vendors. This position is to satisfy resident’s requests, questions, and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Greet residents and guests in a courteous and friendly manner as they enter the building

Become familiar and provide recommendations to residents on community attractions and local amenitieswhen requested.

Provides brochures, floor plans, and other collateral to clients

Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours

Retrieves packages for residents

Provides refreshments to residents and guests

Maintains Concierge Binder

Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc asdescribed in the binder layout

Uses the Internet as an aid in providing micro and macro information to residents and guests

Maintains a clean and orderly front desk, lobby area, and storage closets were applicable

Prepares incident reports and correlating documentation

Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteousand professional manner

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

REQUIREMENTS

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.

Vacancy expired!

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