Job Details

ID #22171601
State Ohio
City Berea
Job type Permanent
Salary TBD
Source Stanley Black and Decker
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Architect/engineer/CAD
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IT Engineering Analyst

Ohio, Berea, 44017 Berea USA
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About the TeamJoining the Stanley Black & Decker team means joining one of the world's largest, fastest-growing, and most dynamic companies. Stanley Black & Decker is unique in that we've got a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.Being a part of our team means living our core values of

  • courage & innovation
  • agility & performance
  • inclusivity & collaboration
  • integrity & accountability
It means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters. It means maintaining the highest standards in everything you do, every day.

Key Responsibilities:Consolidated Aerospace Manufacturing - Information Technology is looking for an IT Engineering Analyst to support IT service operations at the Berea, OH facility (CAM Engineered Products). This role will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.You will have the opportunity to work collaboratively to solve complex challenges to meet business goals and objectives.

Key Activities:
  • Configures, installs, monitors and maintains IT users' desktop software and hardware
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
Skills
  • Strong Interpersonal skills
  • Knowledge of:
    • Microsoft suite of products (O365, Windows OS, etc.)
    • Remote Desktop support
    • Patch management
    • Advanced printer / peripheral device troubleshooting
    • Networking product support
    • Handheld smartphones and tablets
  • Certifications such as: CompTIA A+, Microsoft Certified Solutions Expert (MCSE), ITIL Foundations highly desired
Education/Experience
  • Bachelor's degree in Computer Science (or related field), Data Analytics, Finance, Accounting, or Engineering or related experience
  • Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.
What You'll Receive You'll receive a competitive salary and a great benefits plan:
  • Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
  • Discounts on Stanley Black & Decker tools and other partner programs.
How You'll Feel We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

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All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

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