Customer Support Manager

Job Description:

We are looking for a dedicated and experienced Customer Support Manager to lead our customer service team. The ideal candidate will possess a strong passion for ensuring customer satisfaction, developing team members, and improving overall service operations. As the Customer Support Manager, you will be responsible for managing daily customer interactions, solving complex issues, and ensuring high standards of service.Responsibilities:Oversee and manage the day-to-day activities of the customer support team.Monitor and improve customer service processes to enhance overall customer satisfaction.Train and develop customer support staff to meet company standards.Handle complex customer issues and resolve them in a timely manner.Establish customer service metrics and goals to ensure performance standards are met.Collaborate with other departments to improve products and services.Prepare and maintain customer service reports for senior management.