Manager - Performance Improvement - Care Management AdminLocation: BROOKLYN HEIGHTSBiweekly Hours: 80.00Shift: 0800-1630The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.Summary:Coordinates the implementation of performance improvement strategies. Assesses, develops, and implements initiatives and activities that improve resource utilization and quality of care for all populations served. Organizes and tracks workflow, committee decisions, and related expenditures. Reports on project status, outcomes, costs, changes, and modifications. Writes confidential reports and prepares executive summaries. Conducts research for and participates in an array of system-wide projects and operational initiatives, attends various leadership meetings, and follows up on the status of strategic organizational initiatives.Qualifications:Required:
Bachelor’s Degree in a related field or any equivalent combination of education, training, and experience in addition to the experience stated below.
Progressive experience relative to the duties of this assignment.
Displays the ability to be collaborative and a quick study.
Quality improvement experience
Prior healthcare industry experience.
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Visio, etc.).
Possesses a high degree of analytic ability, the ability to manage multiple priorities, and the ability to quickly pivot from one assignment to the next.
Driven by personal values consistent with the System’s values with a focus on the System's best interests.
Ability to interact effectively with various cultural, ethnic, racial, and socioeconomic backgrounds.Preferred:
Master's degree (i.e., MSN, MBA, MHA, MHSA, MPA).
Knowledge of EPIC functionality.
Five years of quality improvement experience.
Formal process improvement training.
Possesses broad knowledge of current and historical perspectives on healthcare business management and administration, clinical practice management, clinical research and education, hospital administration and management, finance, human resources, organizational development, information systems, and managed care.Physical Demands:
May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
May need to remain still for extended periods, including sitting and standing.
Ability to communicate in face-to-face, phone, email, and other communications.
Ability to read job-related documents.
Ability to use a computer.