Job Details

ID #1715587
State Ohio
City Cincinnati
Full-time
Salary USD TBD TBD
Source Ohio
Showed 2019-02-14
Date 2019-01-25
Deadline 2019-03-26
Category Customer service
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Bilingual Customer Service Representative (Springdale, OH)

Ohio, Cincinnati 00000 Cincinnati USA

Vacancy expired!

PRIMARY ROLE:

Provide exceptional bilingual (Spanish/English) customer service and support to customers via phone, in person and through website

MAJOR DUTIES & RESPONSIBILITIES:

Communicating effectively and professionally with customer via phone, email and potentially live chat.

Investigating and answering customer inquiries and overall customer service.

Respond to inbound calls and website requests in a timely, consistent and courteous manner

Effectively uses computer systems for tracking, information gathering, and/or troubleshooting

Educates the customer about financial products and services

KNOWLEDGE & SKILLS:

Strong communication skills and the ability to interact well with internal and external associates

Ability to communicate effectively in both English and Spanish

Excellent verbal and written communication skills

Excellent telephone skills

Ability to provide exceptional customer service

Strong organizational skills and attention to detail

Manage time and multiple tasks effectively

EDUCATION

High School diploma or equivalent required

EXPERIENCE

Must be fluent in English and Spanish language

1-3 years of customer service experience, such as restaurant, retail, or call center work

Proficient use of computer applications including Microsoft Outlook, Microsoft Word & Excel

Vacancy expired!

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