Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
We're looking for a Director of Sensitive - High Risk Oversight to join our ever-evolving Risk team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Risk team ensures we're doing business the right way. They help us balance our risk appetite, so we're empowered to expand our horizons.
The Risk team is comprised of empowered, multi-disciplinary specialists who work collaboratively with merchants, business teams, network compliance, regulatory compliance, and legal departments to mitigate risk while supporting growth objectives. We're a diverse team with the potential to have a significant positive impact.
The responsibility of this role requires monitoring of content that may be restricted in nature, with a focus on ensuring card brand rules and maintaining legal standards.
What you'll own
This role will be responsible for establishing the Sensitive - High Risk Oversight Program including Policy, Risk Appetite, Testing Methodology, and Reporting standards and procedures.
You will be responsible for the recruitment and training of skilled Risk analysts to execute the Sensitive - High Risk Oversight Program
This role will be the primary point of contact of the Program, including demonstration of compliance to our partners inclusive of banks, card brands, internal and external stakeholders
You will oversee a team that monitors and sample tests sensitive - high risk merchant controls to ensure compliance with card brand rules inclusive of restricted content
This role will also be responsible for investigating transaction patterns flagged as unusual or suspicious.
Your team will be responsible for preparation of monthly detailed reports inclusive of summarizing the team's activity, relating to review of merchant-provided reporting of flagged URLs and content, independent sample testing results, and actions taken for resolution.
You will collaborate closely with internal stakeholders including, but not limited to, legal, compliance and fraud prevention teams to resolve complex cases involving sensitive material.
Your team will handle all transactions and related reviews with a high level of discretion while ensuring privacy standards are upheld.
You will be responsible for maintaining a highly dynamic and compliant program including up-to-date policy and procedures, providing input to improve the accuracy of systems and processes, and recommending updates to investigation procedures as needed.
Where you'll own it
You'll own it in one of our thriving hubs in the United States. While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.
What you bring
Over 8 years of hands-on experience in card brand compliance within sensitive-high risk MCCs, particularly those involving restricted or sensitive content.
Leadership in building programs and recruitment of teams to execute program standards.
A deep familiarity with card brand and compliance, espe