Vacancy expired!
- Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience
- Senior career level with 10+ years of engineering or other IT work experience relevant to the position
- Experience with Groovy scripting, REST API development, Java with Spring, and JavaScript required
- Experience designing, implementing, and supporting complex technical solutions
- Genesys GIA
- Groovy Scripting
- JavaScript and Node JS
- Java with Spring
- REST API
- Git/Github
- Google Dialogflow
- Machine Learning Frameworks
- Willingness to work in a highly collaborative environment
- Deployment of GIA orchestration while consuming REST API’s
- Solid understanding of IT security best practices
- Establish business logic within use cases and connect to GIA
- Google Dialogflow, Machine Learning, and GitHub preferred
- Strong problem-solving and communication skills
- Solid understanding and significant experience with modern software development practices, tools, and hardware technologies
- Expert-Level proficiency with Genesys Intelligent Automation (GIA)
- Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
- Build and share technical expertise with your Agile team and other members of the organization
- Follow industry and organizational best practices and standards and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement.
- Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
- Keep up with technology trends and innovations in your field(s) of practice
- Provide operational support and troubleshooting for your team’s products and services
- Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements
- Design and implement architectural components for Genesys Intelligent Automation (GIA) for an existing on-premise IVR platform.
- Design, implement, and mange Genesys GIA:
- menusrouting
- integration to IVR
- mapping of context, intents, and slots
- orchestration engine
- Provide coaching, mentoring, and training for new or less experienced team members
- Provide leadership and guidance to your team in your technical field(s) of expertise
- Other duties as assigned.
Vacancy expired!