IT Service Desk Manager job vacancy

Vacancy expired!

Service Desk Supervisor-Job Information:

The IT Service Desk Supervisor is responsible for the overall management of IT Service Desk efforts and resources. This includes planning, organizing, and directing the day-to-day non-project Service Desk related activities and Service Desk personnel to ensure a high level of availability and support for all IT related services.

Functions

Oversees the planning, design, implementation, and maintenance of all service related efforts including desktop, laptop, related hardware and software, procurement, and mobile devices

Ensures the Service Desk is able to provide support for all end user IT related hardware and applications

Reviews issues to ensure proper escalation procedures are being followed

Keeps the leadership team informed and recommends resolutions

Coordinates with appropriate managers and departments throughout the organization to ensure services provided are as transparent as possible and meet the needs of the organization

Manages IT Service Desk efforts including evaluations, recommendations, resource planning, control, and status reporting

Supervise and monitor the performance of all IT service desk staff

Provides technical training, professional counseling, and mentorship to all team members contributing to service efforts

Provides for self-development through informal and formal training programs and seminars

Responds to customer service requests in a timely and efficient manner

Performs other duties as assigned

Experience

Required: Associate degree in Computer Science or two years relevant experience

Preferred: Bachelor's degree in Computer Science or four or more years relevant experience

Certification as a Help Desk Manager

Five or more years experience working in the Service Desk or related work experience including some supervisory experience

Five or more years experience in a Service Support Leadership position

Excellent communication, presentation, leadership, and technical personnel management skills

Supervision

3-5 Direct Reports

Provide work flow operational directives and oversight of activities

Employee appraisals conducted annually and counseling as needed

Goal attainment is reviewed based on supervisory oversight of technical expertise demonstrated and successful work flow management

Vacancy expired!

ID	#15414149
State	Ohio
City	Cincinnati
Job type	Permanent
Salary	USD TBD TBD
Source	Vaco Technology
Showed	2021-06-13
Date	2021-06-13
Deadline	2021-08-12
Category	Et cetera
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Job Details

IT Service Desk Manager

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