SQL Developer with VB, Cincinnati, Ohio (Onsite)

SQL Developer with VB Cincinnati, Ohio (Onsite) Phone + Skype Responsibilities: Involved in Incident and Service Request Management Clarify tickets logged with end users and communicate about resolution progress Provide workarounds to end-users based on Service Level Goals Provide user guidance around procedures Solve defects Maintain documentation Maintain and stay current with evolving application technology Monitor data quality, implement and set up standard mass uploads, reports and measurements for repetitive execution when dealing with master data Skills/Experience: At least 1 year of experience in Applications Support specifically with SQL or Oracle and Visual Basic -internship or project experience will be considered Excellent customer service skills, including patient sensitivity and interactions with internal clients. Preferred university Degree in Computer Science or related discipline Hands-on SQL and Visual Basic programming and troubleshooting expertise