Vacancy expired!
CBTS is searching for a Cisco Call Manager UCCX administrator. This Candidate will be responsible for configuring new phones, re-configuring existing phones, dial plans, call features and media services for the local headquarters and surrounding satellite offices with in the same city. This role will be a 6 month contract to hire and will require this person to onsite 5 days a week. Candidates will be provided professional Call Center IVR training after their first 90 days.
Responsibilities:- Design, implement and maintain company voice, collaboration, and contact center technology solutions.
- Configure a new phones, move extensions, configure call center hours
- Deploy and administer enterprise VoIP solutions using CUCM (Cisco Call Manager, UCCX (Cisco Call Center), and related 3rd-party systems.
- Deploy and administer contact center technologies
- Monitor and analyze telephony infrastructure for performance improvement, diagnose and troubleshoot voice and network problems.
- Stay current on new products, technologies and trends.
- Minimum 3 years’ experience in a Cisco telephony environment preferred
- Experience with LAN/WAN technologies, QOS design & implementation, security best practices, and voice capacity planning
- Experience supporting meeting management and collaboration technologies like WebEx, MS Teams, Zoom, and room AV kits
- Extensive experience with CUCM, dial plans, call features, media resources
- Solid knowledge of voice protocols such as SIP, H323, MGCP, and SCCP
- Experience in call center technology and managing IVRs
- Experience installing and managing voice circuits, as well as legacy voice systems, and managing telco vendors
- Leading vendor and industry certifications a plus
Vacancy expired!