Responsibilities:
As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:
Build and maintain the service scheduler daily, handling customer pay and warranty work.
Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.
Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work.
Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.
Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.
Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins.
Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.
Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.
Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.
Requirements:
To succeed in this role, you should possess the following qualifications:
High school diploma or GED is required.
2-3 years of experience in automotive repair management.
Strong verbal, written, and interpersonal communication skills.