Job Details

ID #31990955
State Ohio
City Cincinnati
Job type Permanent
Salary USD TBD TBD
Source TQL
Showed 2022-01-18
Date 2022-01-04
Deadline 2022-03-05
Category Systems/networking
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IT Support Specialist - Tier II

Ohio, Cincinnati, 45208 Cincinnati USA

Vacancy expired!

About the role: The IT Support Specialist will deliver flawless technical support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide arrange of job duties from advanced systems troubleshooting, application support and remote system management and support.

What's in it for you:
  • Independence to accomplish goals and personal development working with multiple key systems
  • Advancement opportunities with structured career paths
  • Paid relocation to Cincinnati, OH
  • Work-life balance to allow for maximum effort daily
  • Reimbursement for continuous education and technical training
  • We win wherever we go - Voted a 2019 and 2020 Computerworld Best Places to Work in IT

What you'll be doing:
  • Resolve issues of complex nature, working closely with Database, IT Support Technician, Application Development and Network Teams
  • Analyze and design solutions to chronic issues
  • Investigate and make recommendations on reducing repeat Incidents and Service requests
  • Project leader who provides advanced troubleshooting skills for hardware and software applications
  • Audit and monitor IT processes to ensure best security and customer service practices
  • Develop and implement innovative solutions to optimize processes
  • Responsible for creating and updating Technical Knowledge Base articles
  • Provide analytical support and serve as subject matter experts to junior members
  • Responsible for maintaining and supporting conference room equipment
  • Escalate issues to the IT Incident Management team

What you need:
  • Exceptional customer service skills
  • Ability to multitask, monitor and report on tasks and projects
  • Impeccable organizational skill/ability to multitask between projects and tickets
  • Possess the ability to communicate effectively with users, peers and management
  • Maintains excellent working knowledge of the latest Windows operating systems and Windows-based user applications
  • Knowledge of Microsoft Office 365, Windows 10, SCCM, JIRA or equivalent ITSM tool
  • Intermediate Server, Networking and Remote User Skills
  • Experience in Server and Windows Troubleshooting
  • Knowledge of ITIL Framework
  • Must have the ability to work in a team environment
  • College degree or equivalent business experience preferred

Vacancy expired!

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