Vacancy expired!
About the role: The IT Support Specialist will deliver flawless technical support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide arrange of job duties from advanced systems troubleshooting, application support and remote system management and support.
What's in it for you:- Independence to accomplish goals and personal development working with multiple key systems
- Advancement opportunities with structured career paths
- Paid relocation to Cincinnati, OH
- Work-life balance to allow for maximum effort daily
- Reimbursement for continuous education and technical training
- We win wherever we go - Voted a 2019 and 2020 Computerworld Best Places to Work in IT
- Resolve issues of complex nature, working closely with Database, IT Support Technician, Application Development and Network Teams
- Analyze and design solutions to chronic issues
- Investigate and make recommendations on reducing repeat Incidents and Service requests
- Project leader who provides advanced troubleshooting skills for hardware and software applications
- Audit and monitor IT processes to ensure best security and customer service practices
- Develop and implement innovative solutions to optimize processes
- Responsible for creating and updating Technical Knowledge Base articles
- Provide analytical support and serve as subject matter experts to junior members
- Responsible for maintaining and supporting conference room equipment
- Escalate issues to the IT Incident Management team
- Exceptional customer service skills
- Ability to multitask, monitor and report on tasks and projects
- Impeccable organizational skill/ability to multitask between projects and tickets
- Possess the ability to communicate effectively with users, peers and management
- Maintains excellent working knowledge of the latest Windows operating systems and Windows-based user applications
- Knowledge of Microsoft Office 365, Windows 10, SCCM, JIRA or equivalent ITSM tool
- Intermediate Server, Networking and Remote User Skills
- Experience in Server and Windows Troubleshooting
- Knowledge of ITIL Framework
- Must have the ability to work in a team environment
- College degree or equivalent business experience preferred
Vacancy expired!