Vacancy expired!
We are looking for Deskside Support for our client in Phoenix, AZ / Greensboro, NC / Boston, MA (Multiple Locations)
Job Title: Deskside Support
Job Location: Phoenix, AZ / Greensboro, NC / Boston, MA (Multiple Locations)
Job Type: Contract
"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."
Job Description:
Job Description:
Strong hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Mandatory Certification
CCNA Certified or networking skills would also work
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Able to handle unforeseen situations
High level of acceptance
Vacancy expired!