Customer Service Representative II

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

• The position is assisting in processing orders from suppliers in our supply chain.
• Entering orders and communicating with customers
• This is a 90-day contract position
• The schedule is in the office (in Cleveland) Monday-Friday 8 am-5 pm. after training the schedule is 2 days in the office 3 days at home.
• Office environment
• To be successful the candidate needs to understand warehouse distribution and supply chain management.
• The candidate will interact with customers; give information in response to inquires about accounts, products, and services.
• Will communicate with customers through Outlook email and take their manual product orders and quanites through an Excel spreadsheet.
• Excellent computer skills and communication skills are a must.
• Since they will work from home 3 days a week, candidates must be disciplined enough to work solo and in a team environment when in the office.
• Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders provide information concerning pricing, changes in service, discontinuance, and shipping.
• The nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.

• 3+ years experience in high volume, high customer touchpoint position. Outlook and Excel skills are a must.

• 3+ years experience in manufacturing products distribution.