Vacancy expired!
Job Description
We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints.
Salary range: $39000 - $49000 per year.
Responsibilities:- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Degree or equivalent preferred.
- Previous customer service experience preferred.
- Effective communication, ask clarifying questions, and offer simple explanations to complex problems.
- Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.
- Ability to work independently.
- Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.
- Solid writing skills with an ability to write clearly and concisely.
- Ability to multitask and follow assignments to completion with attention to detail and accuracy.
Additional Information
- That is not a remote job
Vacancy expired!