Senior APM Engineer ,Permanent Position in Cleveland, OH job vacancy

Vacancy expired!

Location : Cleveland, OH

Duration: Perm Role The APM Engineer will help in implementing APM best practices as it supports The Sherwin-Williams Company. This includes implementing monitoring solutions like Dynatrace to provide end-to-end monitoring of applications, helping teams with setting up effective monitors, alerts to help alert and diagnose application issues that could potentially affect the business. It is expected that the incumbent will work closely and maintain strong working relationships with the Business Owners, Operations team and Software Development Teams to obtain monitoring and alerting specifications and provide diagnostic information on issues and challenges. This individual may also assist as needed on any project where performance testing assistance is requested.

Essential Functions

Strategy & Planning • Work with Business to understand business impact of various applications and help setup and maintain Dashboard, Monitors, help design baselines, SLA's and setup alerting. • Work with various application and development groups to provide and implement recommendations for monitoring. • Enable teams by providing them with tools and capabilities to self-test and monitor the application performance. • Makes technical recommendations on application performance improvement initiatives and other monitoring • Establish automated performance monitoring measures, processes and alerts using Dynatrace APM and UEM tools. • Help teams with identify root causes for performance bottlenecks in applications by helping with diagnosis of issues and trends observed in the applications. • Pinpoint issues observed and recommend solutions to resolve performance issues. • Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards • Works closely with application development teams during release rollout to analyze application performance impact and troubleshoot issue • Provide long-term performance improvement recommendations.

Acquisition & Deployment • Provide ability for developers to use APM tools to identify symptoms and diagnose application issues by providing them requisite access levels and training • Independently utilizes diagnostic and monitoring tools to detect, isolate, and resolve performance issues throughout the application technology stack. • Work with team to create a repeatable monitoring engagement process ensuring that all systems are monitored to the correct level. • Build a process consulting workflow for all team members to ensure all applications have the appropriate level of monitoring by approaching existing application owners to build a monitoring plan. • Support data capture and advanced data manipulation efforts to support proactive identification of issues. • Provide input and insight on software design, architecture and build process. • Assist with developing technical proofs of concept to test and validate performance optimizations

Operational Management • Manage APM & UEM solutions including configuration and infrastructure support of monitoring/alerting/reporting tools • Build out transactional and user experience measurements in the APM toolset for all applications deemed critical in nature. • Apply software patches and upgrades to facilitate integration of Application Performance Management solutions and keep solutions up to date. • Implement and administer alerting within the APM toolset. • Create and update team documentation supporting application performance management process that is in conjunction with defined event management process and procedures. • Develop relevant internal APM training materials and perform training for Business owners' application and infrastructure teams. • Provide guidance and/or instruction to junior staff members and Professional Apprentices in testing best practices and test tool usage. • Improve knowledge and skills in application performance management to become more competent and able to accept greater responsibilities. • Mentor and/or provide guidance to all members of the team.

Incidental Functions • Handle Server and application monitoring. • Participate in disaster planning/mitigation/recovery. • Conduct Product Proof-of- Concepts. • Assist with other projects as may be required to contribute to the efficiency and effectiveness of the group and other business/technical entities. • Assist and participate with Change Management preparations and implementations, providing technical subject matter expertise. • Attend, and periodically lead meetings in participation with the team. • Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy. • Provide periodic 24/7 on-call support of specific functions. • Some travel as required. • Work outside the standard office 7.5-hour workday as required.

Position Requirements

Formal Education & Certification • Bachelor's degree or foreign equivalent in related field or equivalent experience.

Knowledge & Experience • 7+ year IT experience. • 4+ year experience in Application Performance Management tools (Dynatrace preferred). • 1+ year in providing 3rd level technical support by managing Incident / problem tickets and service requests from internal users and participate in various projects as a technical lead preferred • Knowledge of SPLUNK and Synthetic Monitoring tooling preferred. • Working knowledge of performance testing process and tools like Jmeter or Loadrunner is preferred.

Personal Attributes

Strong analytical, conceptual, and problem-solving abilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Strong written and verbal communication skills
Excellent presentation and interpersonal skills.
Ability to work in a team-oriented, collaborative environment.
Strong commitment to inclusion and diversity.

Vacancy expired!

ID	#44586363
State	Ohio
City	Cleveland
Job type	Permanent
Salary	USD TBD TBD
Source	Suncap Technology
Showed	2022-08-04
Date	2022-08-03
Deadline	2022-10-02
Category	Et cetera
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Job Details

Senior APM Engineer ,Permanent Position in Cleveland, OH

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