Job Title
Campground Manager, Top O’ The Caves Campground, Hocking Hills Ohio
www.topothecaves.com
Job Summary
We are seeking a hands-on, organized Campground Manager to run daily operations, supervise staff, maintain facilities, and deliver an outstanding guest experience. This role requires strong leadership, facility maintenance skills, customer service excellence, and a commitment to safety and the outdoor experience.
Key Responsibilities
Operations Management: Oversee daily campground operations including check ins/check outs, site assignments, reservations, and daily opening/closing procedures.
Staff Leadership: Hire, train, schedule, and supervise seasonal staff; conduct performance reviews and maintain staffing levels.
Facility Maintenance: Coordinate routine maintenance and repairs for restrooms, roads, trails, pool, shower facilities, water/sewer systems, campground infrastructure, and common areas. Schedule contractors when needed.
Guest Services: Respond to guest inquiries, resolve complaints, enforce campground rules, and promote positive guest relations.
Safety & Compliance: Maintain and enforce safety protocols, emergency response plans, and regulatory compliance (sanitation, fire, ADA, local ordinances).
Financial & Administrative: Collect fees, manage point of sale and reservation systems, prepare daily/weekly reports, track revenue and expenses, and assist with budgeting.
Marketing & Outreach: Maintain campground listings, update website and social media, coordinate promotions and community partnerships to drive occupancy.
Program Coordination: Plan and run campground events, interpretive programs, and activities as appropriate for guests.
Required Qualifications
Experience: 2+ years in campground, park, hospitality, or outdoor recreation management preferred.
Education: High school diploma or GED required; associate degree or higher in hospitality, parks & recreation, business, or related field preferred.
Licenses/Certifications: Valid driver’s license; First Aid/CPR certification preferred or required depending on site operations.
Technical Skills: Comfortable with reservation/POS software, Campspot reservation system, basic bookkeeping, and common office tools (email, spreadsheets).
Physical Requirements: Ability to perform outdoor labor, lift up to 50 lbs, walk over uneven terrain, and work varied hours including weekends and holidays.
Desired Skills and Attributes
Leadership: Strong supervisory skills with experience building and motivating seasonal teams.
Customer Service: Calm, friendly, and professional under pressure; strong conflict resolution skills.
Maintenance Aptitude: Practical knowledge of plumbing, electrical basics, groundskeeping, and facility repair or the ability to effectively oversee maintenance contractors.
Organizational Skills: Able to prioritize tasks, manage schedules, and keep accurate records.
Communication: Clear verbal and written communication with staff, vendors, and guests.
Problem Solving: Resourceful and decisive during emergencies or unexpected situations.
Outdoor Orientation: Passion for outdoor recreation, conservation, and enhancing visitor experiences.
Compensation and Benefits
Compensation: Competitive salary based on experience; seasonal full hookup site available.
How to Apply
Application Materials: Submit a resume and cover letter outlining relevant experience and availability. Include references and any certifications.
Submission:
Timeline: Applications reviewed on a rolling basis; include earliest start date and any seasonal availability constraints.