Vacancy expired!
- Demonstrated understanding of the Customer IT Environment
- Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
- Proficient communication skills
- Remote Troubleshooting (Phone / Chat)
- Demonstrated technical experience supporting mobile devices (iOS Devices)
- Mobile device management utilities (MobileIron)
- Remote Desktop support experience
- RDP, Kaseya, Bomgar, LogMeIn
- Work experience and extensive knowledge of Windows builds and Software break/fix
- VPN Support
- AnyConnect
- Working knowledge of the Customer ITSM Tool
- Working knowledge of Software distribution tools and Active DirectoryEducation and Certification:
- Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP)
- 20 hours of ongoing professional training per year
- Executes tasks relating to deployment and distribution of Software packages in accordance with the agreed upon schedule.
- Performs pilot distributions to ensure compatibility with the Customer IT Environment. Leverages Customer's Software distribution management tools (e.g., Microsoft SCCM).
- Email App Support
- Outlook
- Lotus Notes
- Mobile Client
Vacancy expired!