Job Family: Customer ServicesReq ID: 352840Who designs your future? You do.Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!Join our team! Recognized by Fortune as World’s Most Admired Companies 2022Our Culture:At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.Position is remote and can reside anywhere in the continental US provided near a major airport.What you will do for Siemens Smart Infrastructure:Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position leads a team responsible for performing service work for building automation, fire, life safety, and security systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. The position can be located anywhere in the continental US provided candidate is near a major US airport as travel will be required.Responsibilities:Supervise, train, and mentor the technician team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
Schedule and assign tasks to the team.
Drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
Support contract profitability through cost containment procedures and processes.
Ensure contract requirements are met and performed to a high standard.
Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements.
Enforce adherence to organizational processes, tools, and workflow standards.
This is a working position with a personal utilization goal to be determined based on work and staffing loads.
Qualifications:Associate degree from a two-year college or technical school; Bachelor’s degree preferred
Experience as a specialist or technician in Data Centers or Critical environments; 5+ years preferred
Experience supervising teams preferred
Excellent organizational and interpersonal skills
Familiarity or experience with HVAC, Building Automation, Fire Alarm, or Security systems
(Fire specific) Must complete NICET Level II Fire Alarm Certification within 12 months
Proficient in Microsoft Office
Familiarity with Bluebeam or equivalent software preferred
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United States
Must be 21 years of age and possess a valid driver's license with limited violations
Benefits:Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
This job is based in Pasco, Washington. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://benefitsquickstart.com/siemens/index.htmlThe base salary range for this position in Pasco is $59,700 - $118,140 and the annual incentive target is 5% of the base salary.Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.Organization: Smart InfrastructureCompany: Siemens Industry, Inc.Experience Level: Experienced ProfessionalFull / Part time: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .