Vacancy expired!
- Responsible developing Service Desk Procedures and Policies
- Strong knowledge of ServiceNow
- Developing a working relationship between Business Units on policies
- Strong Communication skills
- Able to understand stakeholder needs and participate in the formation of business case and project scope.
- Demonstrates breadth and depth of business analysis techniques and tools for use case modeling, data modeling, and process mapping.
- Learns new domain by collaborating with business and technical teams
- Demonstrates facilitation and process improvement skills.
- Creates analysis work plans and estimates of analysis activities
- Conducts workshops for requirements elicitation, creates documentation, establishes business capabilities, and ensures asset organization and refinement.
- Proves technical aptitude utilizing querying tools and understanding relational databases.
- Applies technology solutions by translating business requirements into conceptual, logical, and physical data models, and system configuration
- Participate in process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
- Monitor expenditures to meet organizational objectives and compliance.
- Monitor and manage assets and resources from a financial perspective.
- Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for a department - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and measuring results.
- Plays a key role in the strategic planning process for the IT organization, acting as an advisor to IT and business leaders.
- Understands how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities.
- Works with the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan. Analyzes portfolio performance, and recommends changes in investment mix to achieve goals.
- Identifies opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.
- May provide training and mentoring, as well as work direction, to others on the team.
- Bachelor's degree in computer science, information systems, business or related field of study;
- Or Associate's degree in computer science or related field of study with 2 years of relevant work experience;
- Or High school diploma/GED with 4 years of relevant work experience.
- In addition to any experience required above, 5 years of relevant work experience is required.
- Strong Communication Skills
- ServiceNow Experience
- Coaching Experience
- Windows and Infrastructure Knowledge
Vacancy expired!