UX Researcher & Designer

As a UX Researcher at Willis Towers Watson, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant solutions that delight our clients and our users. We create enterprise-level web software for Human Resource professionals and employees.This role with be working across our Talent & Reward product portfolio to research and discover opportunities for cross-product solutions that bring value to our clients, users and business. This role also supports the UX team with formative user testing across our product portfolio.In this role, you will highly-collaborate with Business, Product, UX/UI, and Technical stakeholders to define and execute research activities that validate software solutions, from concept through creation to delivery. You will define and execute research with our clients and users to help inform and validate the solutions we offer, then share those findings through both storytelling and data to create shared understanding with the team. You will work to align our research efforts to both the Business, as well as our Agile SDLC.Through a solid understanding of generative user research methodologies, activities you will perform will include elicitation and thoughtful analysis of both problems as well as solution concepts, user research, interviewing, usability testing, user task and workflow analysis, various flow diagramming, journey mapping, persona development, empathy maps and more.Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The RoleAbout You:At your core, you have an insatiable passion for user research, discovering new ideas, defining and validating both problems and possible solutions, and working in a highly-collaborative work style to grow shared understanding of our user’s goals, tasks and workflows.

Speaking with, and understanding users from a informative viewpoint is what makes you most content and fulfilled. You love to carefully craft conversations with users so that insight can be gleaned and leveraged beyond the surface level obvious findings.

Working with a wide range of stakeholders and users, you have solid experience with user research, user interface design and usability validation.

You have demonstrable experience creating empathy maps, personas, journey maps or other artifacts that help the team connect with, empathize and understand our users.

You are skilled at storytelling to help bring understanding of our clients and users to life.

You thrive in a formative design process and actively work with team members to test sacrificial design concepts to ultimately deliver the most valuable solutions.

You are self-starter and are constantly learning about the latest trends in research techniques and tools and immediately leverage those on the job. You go the extra mile and break through perceived barriers or roadblocks.

You are collaborative, professional with solid communication and interpersonal skills.

You effectively communicate your findings through empathetic and thoughtful analysis.

You establish and foster relationships with stakeholders to ensure success.

You have experience working in an Agile SDLC and working with local and off-shore scrum teams.

You are comfortable in defining and reporting out on the progress of user research tasks.

The RequirementsExperience and ability to work remotely and virtually from stakeholders and users, while maintaining high-collaboration, clear communications and meeting work expectations. Ability to work locally as needed.

Over 4 years experience with user research of enterprise-level web applications.

Over 4 years experience with User-Centered Design in an Agile SDLC.

Understanding of accessibility in web and responsive applications.

Solid experience in documenting and reporting out on user research studies.

Excellent written and verbal communication skills.

Ability to balance multiple priorities with acute attention to details.

This is not a coding role, a conceptual understanding of HTML, CSS and JavaScript is desired.

Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Design, Information Science or equivalent experience.

This is a remote role. Future travel possible 10%, including international.

Ability to present user research and work samples of completed projects is required.

Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.EEO, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2021/06/14082050/EEO-Policies-for-WTW-Careers-site-2021.pdf)