Job Details

ID #15429175
State Ohio
City Columbusoh
Job type Contract
Salary USD TBD TBD
Source Beacon Hill Technologies
Showed 2021-06-14
Date 2021-06-14
Deadline 2021-08-13
Category Et cetera
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Help Desk Analyst

Ohio, Columbusoh, 43215 Columbusoh USA

Vacancy expired!

Helpdesk Analyst (2 positions)

Required Skills:

  • Must be able to work Saturdays and Sundays (Schedule will be Four 10-hour shifts with the days off)
  • 2+ years' experience working in a technical support or customer service related role
  • Experience troubleshooting Windows 10 and iOS devices
  • Must have strong examples of providing excellent customer service
  • Strong level of patience and ability to break down technical information into a non-technical way
  • Ability to analyze and solve problems over the phone and in person
  • Willingness to learn about new technologies
  • Strong verbal and written communication skills

Desired Skills:

  • Experience documenting technical issues within a ticketing system (ServiceNow preferred)
  • Experience troubleshooting mobile devices
  • A+ or Net+ certification

Description of Role/Responsibilities:

  • We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities. If you want to work for a company that has an awesome culture and have exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you!

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

Vacancy expired!

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