Vacancy expired!
- 1+ years' experience working in a technical support or call center/customer service role
- Basic PC troubleshooting skills
- Must have strong examples of providing excellent customer service
- Strong level of patience and ability to break down technical information into a non-technical way
- Ability to analyze and solve problems over the phone
- Willingness to learn about new technologies
- Strong verbal, written and typing skills
- A+ or Net+ certification
- Experience with Aloha
- Experience documenting issues within a ticketing system
- Experience working in an environment that has SLAs and daily/weekly metrics
Vacancy expired!