Vacancy expired!
Call Center Representative in Springfield, Ohio
Variety of Shifts Available
Pay-Between $12.50-$14.00/hour
Kelly Services is recruiting for Call Center Representatives for a long standing company in Springfield, OH. You will be working in a call center environment and handling large amounts of inbound and outbound calls with an emphasis on customer service.
Responsibilities Include:
- Follow communication and scripts when handling different topics
- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Requirements:
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High School Diploma or GED
To apply-Please send resumes to 4731@kellyservices.com or call our Dayton Office at 937-299-2828
Vacancy expired!