Job Details

ID #1862969
State Ohio
City Dayton / springfield
Full-time
Salary USD TBD TBD
Source Ohio
Showed 2019-03-11
Date 2019-02-21
Deadline 2019-04-22
Category Customer service
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Call Center Representative in Springfield, Ohio (Springfield, OH)

Ohio, Dayton / springfield 00000 Dayton / springfield USA

Vacancy expired!

Call Center Representative in Springfield, Ohio

Variety of Shifts Available

Pay-Between $12.50-$14.00/hour

Kelly Services is recruiting for Call Center Representatives for a long standing company in Springfield, OH. You will be working in a call center environment and handling large amounts of inbound and outbound calls with an emphasis on customer service.

Responsibilities Include:

- Follow communication and scripts when handling different topics

- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives

- Seize opportunities to up sell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

Job Requirements:

- Previous experience in a customer support role

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- High School Diploma or GED

To apply-Please send resumes to 4731@kellyservices.com or call our Dayton Office at 937-299-2828

Vacancy expired!

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