Vacancy expired!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the
UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients. This is no small opportunity. This is where you can bring your compassion for others while building your career. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5900 Parkwood Place, Dublin, OH 43016. We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday-Friday. Training will be conducted virtually from your home. Primary Responsibilities- Placing outreach calls to network provider offices, conducting between 75 to 100 calls per day, to validate current Demographic data.
- Deliver information and questions in a positive manner to facilitate strong relationships with providers and their office staff.
- Direct access to complete system updates that feed to online provider directories.
- Managing follow-up activities for timely inventory management of work in queue.
- Respond to providers' inbound calls, returned faxes and emails with a sense of urgency
- Completing work while on the phone with the provider office, or via spreadsheets of data, or returned faxes.
- Providing feedback and attending coaching to improve individual performance.
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 2+ years of combined education, work and/or volunteer experience.
- Data entry experience
- Experience with Windows PC applications, which includes the ability to learn new and complex computer system applications.
- Ability to create, modify and send documents in Microsoft Excel and Microsoft Word
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
- Experience working with healthcare providers
- Experience working in a Medical Office
- Experience handling system updates while on the phone with customers
- Experience working in a production setting where Quality and Production were measured
- Ability to navigate a computer while on the phone
- Ability to listen effectively to capture changes to information being given
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer.
- Ability to remain focused in a service center environment with moderate noise level due to
- Representatives talking, typing in computers, printers, and floor activity
- Ability to communicate clearly and exhibit a professional telephone etiquette
- Ability to drive phone conversations towards a successful conclusion
Vacancy expired!