Vacancy expired!
- customer service skills
- experience with Microsoft Windows Operating systems (predominantly Windows10), O365, Mac and Linux systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems
- understanding of smartphone technologies that includes installation, configuration and troubleshooting
- experience with a wide-array of software packages that includes installation, configuration and troubleshooting
- Basic networking fundamentals and tools Cisco, Cisco AnyConnect
- Ability to be the first line of defense for issues, strong problem resolution skills, works in a professional manner
- Work closely with other IT team members to support enterprise client systems including hardware, applications, and network on premise, in remote offices and at employee home office locations.
- Monitor and respond to internal support requests submitted to ticketing system.
- Diagnose and resolve hardware, software, network and account-related issues.
- Procure, configure and setup new computer systems and peripherals
- Create and maintain client computer systems documentation
- Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations
Vacancy expired!