Patient Registration ClerkJoin Cleveland Clinic's Lodi Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based hospital is a member of Cleveland Clinic Akron General and has provided top-quality patient care to the communities in and around Medina County since 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Registration Clerks deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Registration Clerk role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position works varying shifts from either 7:00AM - 3:30PM or 10:30AM - 7:00PM.A caregiver who excels in this role will:
Register all incoming patients (inpatient and outpatient) and verify information, insurance coverage and eligibility, and Medicare medical necessity.
Obtain required paperwork, essential information for processing patients, and signatures on required forms while educating patients regarding compliance while obtaining signatures.
Receive, screen and provide directions to people coming into the hospital and report suspicious persons or activities.
Answer the telephone promptly and courteously, provide information and take messages.
Collect co-payments and conduct financial counseling for self-pay and underinsured patients while instructing them on financial assistance alternatives.
Educate patients on HIPAA regulations.
Receive and process information from floor personnel concerning transfer of in-house patients, provide floor personnel with information as requested, maintain a current list of patients by name and room number and correct changes.
Schedule appointments for specialty clinic and occupational health and pre-register scheduled radiology, respiratory therapy and surgery patients.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Proficiency with computer software and multi-system telephone systems.
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology.
One year of experience in an office setting and/or patient registration.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/Pay RangeMinimum hourly: $16.47Maximum hourly: $23.61The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities