Job Details

ID #21372883
State Ohio
City Marysville
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Advent Global Solutions, Inc.
Showed 2021-10-19
Date 2021-10-18
Deadline 2021-12-16
Category Et cetera
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Exchange Admin

Ohio, Marysville, 43040 Marysville USA

Vacancy expired!

Job Title: Exchange Admin

Location: Marysville OH – Remote until Covid is resolved

Duration: Long Term Updated Job Description is as below,
  • Manage Office365 environment at L2, L3, L4 level and must know exchange servers and their roles
  • Must have Migration EXO experience
  • Must have working experience of retention and deletion policies
  • Must have working experience of tagging
  • Must have worked on Archival policies EXO online
  • Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
  • Working Experience of different type of connectors available in exchange/Office 365
  • Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
  • Must know different licenses in Office 365 and different type of admin groups.
  • Must know kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
  • Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
  • Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control
  • Manage services using the supplier, and the client implemented ITIL processes and practices
  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on-call escalations and doing incident & problem management
  • To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • Work on value-adding activities such Knowledge base update & management, Training s, coaching analysts & conducting interviews/participation in hiring drives
  • To participate or contribute to the business in the creation of proposals to drive Service improvement plans
  • Knowledge of Lotus Note/Domino is plus
  • Knowledge/Experience of MS Teams, Sharepoint, and eDiscovery as an Admin is Plus
  • Minimal job requirement
    • Over all experience 8-10 year 4 to 5 years managing a large scale O365 hybrid environment
    • A Master’s degree and Microsoft Certification a plus
    • Previous Microsoft Office 365 administration and troubleshooting experience is required
    • Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)
    • Ability to quickly learn, understand and explain technical information
    • Ability and desire to take ownership of client issues through resolution
    • Excellent time management skills
    • Ability to work in a fast-paced environment

    Thanks & regards,

    Akhil,

    Advent Global Solutions (AGS),

    Email ID: akhil(dot)macharla(at)macharla(dot)com

    Direct:

    www.adventglobal.com

    Vacancy expired!

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