Vacancy expired!
Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
Job Description: This position is primarily responsible for working with customers to provide support and consultation for the company s, Quanum Enterprise Content Solutions, a mission-critical, client/server hospital application involving Windows and Web user interfaces, document management, workflow, Oracle, UNIX servers, and hierarchical storage management. Support includes embedded third-party software and hardware. Duties and Responsibilities:- Providing timely and accurate support for customers in order to resolve client software/hardware issues.
- Requires sophisticated troubleshooting techniques to isolate and reproduce customer problem scenarios.
- Designing and implementing configuration or programming changes necessary to resolve a problem scenario, when applicable.
- Creating and maintaining support documentation, including FAQ s, technical notes, and documenting all issues/resolutions in the Company s support tracking system.
- Providing Integration Support for Quanum ECS developed interfaces for hospital entities.
- Providing system-level administration, both proactively and post-deployment.
- This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
- Knowledge and skills at a level normally acquired through the completion of a Bachelor's degree in Science in Computer Science or related or equivalent experience.
- 5+ years of system administration experience, preferably in IBM-AIX, or Linux (Red Hat) environment.
- 5+ years of experience with Windows server environments and virtualized server environments.
- Ability to write and debug shell scripts
- Carrying an on-call phone in a group rotation will be required
- Ability to handle sensitive information and maintain high level of confidentiality.
- Superior listening and problem resolution skills.
- Ability to handle multiple priorities simultaneously.
- Self-directed, with considerable initiative.
- Ability to read and quickly interpret technical documentation.
- Demonstrated ability to communicate orally or in written form effectively with co-workers, departments, customers and vendors.
- Excellent customer service skills. Must possess skills to be able to communicate technical information to a non-technical audience.
- Thorough understanding of how Quanum ECS is used by our customers.
- Must understand configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
- Experience with installation & support of an enterprise, client/server application.
- Some experience with PC hardware/OS and peripherals.
- This role requires occasional travel of up to 25%.
- Job could require work outside of business hours and weekends related to off hours support and upgrade activities.
Vacancy expired!