Job Details

ID #14772537
State Ohio
City Mentor
Job type Full-time
Salary USD TBD TBD
Source Avery Dennison
Showed 2021-05-31
Date 2021-05-27
Deadline 2021-07-26
Category Et cetera
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Regional Technical Manager

Ohio, Mentor, 44060 Mentor USA

Vacancy expired!

Job Description

The Regional Technical Manager (RTM) is responsible for on-site field technical support, including on-press problem solving, labeling and end-user problem solving, pre- and post-complaint investigation and root cause analysis, customer and field sales training, and proactive support of new product development and product trials at converters and end-users.

By servicing the technical needs of converters/printers and their customers, as well as internal Avery Dennison customers, the Regional Technical Manager enhances internal and external organizational capability and helps them reach their business goals. By doing this, we satisfy our customers and help Avery Dennison achieve its growth and profit targets.

Problem-Solving

  • Provide reactive on site or virtual printing, converting and applicator problem solving and troubleshooting for customers and end-users.

  • Provide technical consultation to Sales, Technical Leaders, Application Consultants and Quality Team to resolve customer and end-user complaints and claims.

  • Complete timely internal and external trip reports to maintain a record of problem resolution activity, the resulting action plan and customer insights (VoC). Internal trip reports are intended to ensure awareness and alignment with key internal stakeholders. External trip reports are intended to summarize the activity and outcome with the customer and/or end-user.

  • Identify and surface quality related trends to internal stakeholders (e.g. Quality, Sales, Marketing, Operations, etc.).

Product & Business Development

  • Provide proactive and reactive support to R&D and Marketing for new product development projects (e.g. cost out, business continuity or growth) by providing technical consultation and field trials support.

  • Provide proactive technical consultation to Technical Leaders on new engineered solutions to identify any concerns related to the product design and/or commercialization at converters and/or end-users. Weekly sales calls will be leveraged for reviewing / initiating discussion.

  • Provide technical consultation to converters and end-users on new product development. Aid in the identification of factors critical to success.

Training & Organization Capability

  • Provide technical consultation to sales, Technical Leaders, Quality team, Operations team, to answer questions and build technical capability and expertise of the organization.

  • Prepare materials and/or conduct training for the internal team on converting, printing, and end-user applications and processing.

  • Prepare field Technical Bulletins as needed.

  • Establish and maintain relationships with industry vendors (e.g. inks, press and die-cutting suppliers), to build and maintain knowledge base and expertise.

  • Continually identify and participate in training and development in related fields.

Other

  • Manage expenses in accordance with the corporate Travel & Expense policy.

  • Operate under corporate safety guidelines.

Qualifications

  • Bachelor's Degree preferred or equivalent experience.

  • 4-5 years related technical experience required.

  • Strong knowledge and experience of converting operations, multi-web constructions, adhesives, inks, etc - Desired experience water-based UV ink systems,

  • Self-motivation and self-management.

  • Navigate and communicate effectively through large matrix organization.

  • Strong technical knowledge of the PS Label converting processes and end-user dispensers – On Press Problem Solving, Printing troubleshooting, Applicator troubleshooting, and material capabilities.

  • In depth knowledge of PS Laminate manufacturing processes and product performance.

  • Strong analytical and problem solving skills.

  • Strong project management skills.

  • Relationship building with customers - good interpersonal and communication skills.

  • Six Sigma Green Belt Certification preferred.

Travel: Ability to travel up to 80% of the time, and at a moment’s notice.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or [emailprotected] to discuss reasonable accommodations.

Vacancy expired!

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