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PM Senior Collections Specialist - Whitehall, OH (6 Weeks Onsite Training)In-Office: New Albany, OhioR26016About This RoleDiscover. A brighter future.Great News! You are eligible for a cash bonus!
Sign-on Bonus: up to $2K
And … After six weeks of on site training (at our New Albany location) we offer 100% remote, combo, or on site - it's your choice! There may be some days per month that you will be required to work on site to attend events or team building activities.
And …After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.Job DescriptionClass Start Date: May 2023Shift Requirements
Training: 2:30 PM - 10:00 PM EST M-F, 6 weeks onsite in New Albany, OH
Schedule: 2:30 PM - 10:00 PM EST M-F w/wkds (FX) Flex-Time (30-39 hrs.) and Full-Time (40 hrs.) hours available
Starting Wage: $18.00/HRFull Time & Flex Time BenefitsOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 8 holidays per year)
Medical/Dental/Vision/Life Insurance
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring subsidized Mindful options
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Handle chats, emails and calls for all levels of delinquent accounts.
Provide all payment options or strategies to resolve card member delinquency issues.
Collect on delinquent accounts as assigned to minimize losses to the company.
Assist with training less experienced team members.
How You’ll Do It
Review credit history and other available information on delinquent accounts.
Call or send letters to request payment or utilize skip tracing tools to facilitate next card member contact of delinquent accounts.
Build rapport with card members and work to secure repayment on delinquent accounts.
Maintain productivity standards while ensuring prompt follow up.
Adhere to Fair Debt Collection and Practices law and company Collection Practices policy.
Help less experienced team members strengthen their collection and customer service skills.
Qualifications You’ll NeedThe Basics
Effective verbal communication and problem-solving skills
Bonus Points If You Have
High school diploma or GED
1+ years of experience in collections, customer service, call center or related field
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
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