Customer Service Representative

Job Description

To assist in the efficient processing of customer orders in a professional manner to meet the quality standards and specifications of our customers with maximum quality service, safety and productivity.

• Work directly with other employees to maintain a safe, professional, confidential and productive operation.
• Maintain a positive, empathetic and professional attitude towards external and internal customers at all times.
• Build and maintain relationships with customers by communication through various channels.
• Take customer orders/information in a courteous, accurate and professional manner.
• Input order information into the system for processing in an accurate and timely manner.
• Check with accounting personnel on credit hold customers.
• Compile all shipping paperwork necessary for completion of daily shipments.
• Flexibility to handle administrative tasks such as filing and data entry.
• Notify designated personnel of customer changes such as name, address, contact, credit, price discrepancies, etc.
• Provide correct information to incoming customers order status and product information requests.
• Gather details and submit customer complaints to the designated personnel for processing.
• Provide Sales and Marketing support as needed to meet and exceed customer expectations.
• Perform any other additional duties assigned or as required to maintain a smooth efficient operation.

Qualifications

• Oral and written English literate
• High School graduate, GED equivalent or related life experience
• Good math, keyboard and phone skills
• Excellent communication, interpersonal and teamwork skills
• Problem solving skills and decision-making abilities under pressure
• Highly organized and detail oriented
• Willingness to support and assist other team members
• Ability to learn quickly and move on from both success and failure.
• Maintain a positive attitude, even when faced with misplaced criticism or frustration.

IND 124

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/DisabledAll your information will be kept confidential according to EEO guidelines.