Job Details

ID #40854401
State Ohio
City Raymond
Job type Permanent
Salary USD $20 - $27 20 - 27
Source K-Tek Resourcing LLC
Showed 2022-05-14
Date 2022-05-11
Deadline 2022-07-10
Category Et cetera
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Desk side services

Ohio, Raymond, 43067 Raymond USA

Vacancy expired!

Job Title: Desk Side Support

Duration: Contract

Location: Raymond, Ohio

Marysville, Ohio

Anna, Ohio

Lincoln,Alabama

Russell Point, Ohio

Job Description
  • Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio-video conference devices. Hands & feet support for network and server equipment and any IT-related projects.
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • Backing up and restoring user data, settings and associated systems administration activities
  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist on Incident and Problem management activities
  • Be available for On-call support on need basis & as business demands
  • Adhere to ticket response and resolution SLA’s as agreed upon with the customer
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
  • Strong Microsoft Operating System installation and troubleshooting skills

Experience-based Windows supporto Configuration/imagingo Installation environmento General Windows OS troubleshooting

Hardware support and troubleshootingo Troubleshooting hardware issueso Replacing desktop/laptop hardwareo Installation of peripheral devices

Vacancy expired!

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