Job Details

ID #20129854
State Ohio
City Sidney
Job type Full-time
Salary USD TBD TBD
Source ITW
Showed 2021-09-23
Date 2021-09-23
Deadline 2021-11-22
Category Et cetera
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National Account Customer Care

Ohio, Sidney, 45365 Sidney USA

Vacancy expired!

Job Description

Position is located in Troy, OH at our Corporate office.

Serve as a single source of contact with servicing office by regions, targetedchainsand key customers through managing service product programs. Work closely with field offices and senior management staff.

RESPONSIBILITIES:

  • Serve as the single source contact with targeted chains and key accounts ensuring timely and accurate execution of contract programs suchas:PM’s, Start-Up’s, Roll-Out’s, Invoicing, etc.
  • Work with the Key Accounts Sales Team and Hobart Field Organization to minimize and/or resolve service issues.
  • Work with cross functional teams to improve processes and productivity within Hobart Service.
  • Facilitate business reviews with assigned key accounts
  • Oversee and work with Hobart Field Organization to manage customer expectations regarding SLA expectations
  • Assist in forecasting and planning renewals and contracts based on shifting customer trends.
  • Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
  • Set up and maintain pricing policies in order for the field technicians to process time and material service accurately and efficiently for standard branch pricing, key account pricing, regional deal pricing and local office pricing.
  • Efficiently communicate customer requirements to the field technicians to ensure proper execution at the time of service.
  • Work with customer and credit to resolve any financial situations.
  • Manage 3rd vendor relationships through key accounts ensuring proper procedures are being followed by Hobart Offices (Branches & Service Contractors)
  • Provide outstanding customer service through professional phone skills,emailsand team involvement.
  • Other duties assigned by Management.

Qualifications

  • Bachelor's Degree and 2 years customer service experience
  • Proficient with Microsoft Office Products to include Outlook, Word, and Excel
  • Requires strong interpersonal skills working with internal and external customers.

PREFERRED SKILLS:

  • Understanding and experience withUSa, 80/20, PLS, MRD, and In-Lining
  • Experience creating training materials for new/improved processes/procedures
  • Experience with National Multi-Million dollar organizations

Additional Information

Why work for us?

  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job training
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [emailprotected] to request assistance. No other requests will be acknowledged.

Vacancy expired!

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