Job Details

ID #12302801
State Ohio
City Solon
Job type Permanent
Salary USD $40,000 - $48,000 40000 - 48000
Source Modis
Showed 2021-04-16
Date 2021-04-01
Deadline 2021-05-31
Category Software/QA/DBA/etc
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IT Support Specialist

Ohio, Solon, 44139 Solon USA

Vacancy expired!

IT Support Specialist -Full-Time Direct Hire!Modis, Inc. is seeking an IT Support Specialist for a full-time direct role with a leading employer in Cleveland, OH. The IT Support Specialist Investigates, troubleshoots and ensures successful resolution of requests involving software, hardware, applications, and systems. Qualified candidates will have 3+ years’ experience within IT Support, Desktop, Service Desk, or Help Desk roles.This is a great opportunity with a company to get a full-time role offering a strong salary and benefits.

IT Support Job Responsibilities:
  • Develops and manages system to prioritize, evaluate and answer telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
  • Analyzes requests in enough detail to determine if they need to be assigned to higher level resources or if they can be resolved directly.
  • Obtains and improves familiarity with critical business applications such as ERP, WMS and forecasting to be able to perform issue resolution effectively.
  • Understands business processes and flows to be able to perform issue resolution effectively.
  • Logs and tracks calls and maintains history records and related problem documentation.
  • Consult with other team members to explain software errors or to recommend changes to programs.
  • Calls software and hardware vendors to request service regarding defective products.
  • Trains users on software.

Qualifications:
  • 3 years of experience within Help Desk and IT Support roles, OR Bachelor’s degree or equivalent from four-year college within an Information Technology related field
  • Knowledge of business software such as Microsoft Office products, ERP, WMS, office productivity toolsets, and aptitude to quickly learn now tool sets.
  • Experience in MS Windows, 0365 and MAC is a plus
  • Analytical thinker, problem solver, detail oriented with the ability to multi-task.
  • Service-oriented.
  • Ability to read, analyze, and interpret procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from individuals and/or groups.
  • Must be able to communicate and interact with all levels of employees.

Vacancy expired!

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