Vacancy expired!
- Develops and manages system to prioritize, evaluate and answer telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
- Analyzes requests in enough detail to determine if they need to be assigned to higher level resources or if they can be resolved directly.
- Obtains and improves familiarity with critical business applications such as ERP, WMS and forecasting to be able to perform issue resolution effectively.
- Understands business processes and flows to be able to perform issue resolution effectively.
- Logs and tracks calls and maintains history records and related problem documentation.
- Consult with other team members to explain software errors or to recommend changes to programs.
- Calls software and hardware vendors to request service regarding defective products.
- Trains users on software.
- 3 years of experience within Help Desk and IT Support roles, OR Bachelor’s degree or equivalent from four-year college within an Information Technology related field
- Knowledge of business software such as Microsoft Office products, ERP, WMS, office productivity toolsets, and aptitude to quickly learn now tool sets.
- Experience in MS Windows, 0365 and MAC is a plus
- Analytical thinker, problem solver, detail oriented with the ability to multi-task.
- Service-oriented.
- Ability to read, analyze, and interpret procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from individuals and/or groups.
- Must be able to communicate and interact with all levels of employees.
Vacancy expired!