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Job Details

ID #12337457
State Ohio
City Solon
Job type Permanent
Salary USD $50,000 - $60,000 50000 - 60000
Source Modis
Showed 2021-04-17
Date 2021-04-08
Deadline 2021-06-07
Category Software/QA/DBA/etc
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WMS Help Desk

Ohio, Solon, 44139 Solon USA

Vacancy expired!

WMS Help Desk -Full-Time Direct Hire!Modis, Inc. is seeking a Help Desk Specialist for a Warehouse Management System for a full-time direct role with a leading employer in Cleveland, OH. The WMS Help Desk candidate will support the technical implementation, configuration, and enhancement of the Warehouse Management System (WMS). Qualified candidates will have 2+ years’ experience within a WMS or related system such as ERP or similar. IT or Help Desk experience is a plus and not required.This is a great opportunity with a rapidly growing company to get a full-time role offering a strong salary, bonus, and benefits!

WMS Help Desk Job Responsibilities:
  • Uses technical skills to troubleshoot, maintain and enhance the Warehouse Management System (WMS).
  • Serves as “Help Desk” for WMS users (shipping, receiving, work orders, warehousing, etc.).
  • Interacts with users to collect and diagnose problems.
  • Uses a ticketing system to track and prioritize WMS problems, service requests and feature requests.
  • Works with application vendor to resolve bugs and other issues.
  • Develops and maintains system documentation, process notes, configuration changes and reports.

Qualifications:
  • 2+ years of experience with a Warehouse Management System or similar database
  • Experience in IT Support or a Help Desk environment is a plus
  • Warehouse or Distribution background
  • Knowledge in SQL is a plus
  • Excellent customer service skills to provide phone support and work with end users

Vacancy expired!

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