POSITION SUMMARYThe ITS Analyst II – Enterprise Systems is responsible for providing business and technical leadership, advice, and services to supported departments. Provides high-level of problem-solving skills to identify issues and takes corrective action steps to resolve. Demonstrates advanced knowledge to support functional Business processes (i.e., Procure to Payment, Asset Management, Financial Close & Reporting, etc.) and of a full development life cycle. Evaluate new technology, assesses existing technologies, and utilizes advanced knowledge of business operations to drive software and hardware technology recommendations that address the strategy of the company, the functional requirements of the business users, and the industry direction. Provides qualitative and quantitative analysis to produce functional requirements and gap analysis in accordance with approved methodologies and procedures. Combines relationship management and customer advocacy skills in order to act as a liaison between the business user and the IS technical teams to define, evaluate business value, and promote technical solutions that will help improve our business operations. Demonstrates ability to lead multiple small initiatives or a medium size project from inception through delivery. Utilizes tools provided to develop comprehensive project plan, proactively define, and resolve issues that impede progress on projects, and effectively communicates project status. Proactively define and resolve issues that impact business units. Assists with any project as defined by supervisor.ACCOUNTABILITIESAll duties listed below are essential unless noted otherwise
Performs tasks related to the day-to-day operations of his/her group. Recommends changes
to improve standards and operating methodologies to ensure the integrity, consistency,security, quality, and performance of each technology across the organization.
Provides immediate assistance when application problems prevent timely completion of
production or cause other service interruptions. Works in a calm and logical manner withusers, IS staff and vendors to resolve problems with minimal need for assistance, guidance, or escalation.
Demonstrates a high level of problem-solving techniques to identify issues and takes corrective action steps to resolve.
Demonstrates a knowledge of all business processes supported by his/her group, and of the standard tools they use.
Demonstrates working knowledge for all ProMedica technology, standard applications, and custom and third-party business applications, within his/her group’s area of responsibility to ensure user satisfaction and productivity.
Works to ensure that service level agreements with all appropriate ProMedica business units are maintained and ensures all services provided are executed in accordance with those agreements. Notifies supervisor of possible shortfalls in a timely manner.
Provides effective written and verbal communication to supervisor and peers related to the status of day-to-day operations, new initiatives, and issues, in accordance with the format and time frames determined by the Manager.
Suggests new ways of using software tools to improve workflow, eliminate labor intensive and time-consuming tasks and to increase quality.
Demonstrates effective business and technical writing skills, and is responsible for writing user guides, testing procedures, general communications and other personal computing documentation required to support the user base.
Develops relationships and strong lines of communication with corporate and field business groups to foster a better understanding of the factors that influence the business units or areas that his/her support group has responsibility for.
Consistently models the highest levels of support orientation and professionalism. Achieves annual targeted goals in Customer Service skill development. Sets a good example for others.
Follows ProMedica procedures to remain in compliance with, all warranty, registration and licensing restrictions associated with infrastructure devices, operating software, applications, and services.
Demonstrates a caring attitude toward ProMedica’s residents, family members, employees and other company guests as the need arises.
Consistently models the highest levels of support orientation and professionalism. Achieves annual targeted goals in Customer Service skill development. Sets a good example for others.
Performs all other duties as assigned.
REQUIRED QUALIFICATIONSEducation: Bachelor’s DegreeSkills: Consulting background, ERP implementation, support, and maintenance. Years of Experience: Minimum 5 years information technology consulting experience or combination information technology and functional leader within the Finance, HR, or business departments.PREFERRED QUALIFICATIONSEducation: MBA or Business specific credentials.ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedicaQualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.orgEqual Opportunity Employer/Drug-Free WorkplaceRequisition ID: 88455