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As a Business Process Analyst, you'll be responsible for the following:Document, review, analyze, and evaluate business processes, systems, and user needs
Work with business partners to ensure consistency in implementing change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks
Establish/Create/Analyze reports relevant to Operations functions
Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
Ensure adherence to established Change Control policy and procedure creation/maintenance
Work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
Interact with and manage vendor relationships
Lead groups and process improvement initiatives
Candidate Requirements:Three to five years' experience highly desired; focus on service, project management or support preferred
Advanced skills in MS Office, including Excel and Access
Customer service, team and goal-oriented, enhanced by a high sense of urgency and professionalism
Excellent analytical skills with close attention to detail
Excellent communication and people skills used to drive self and teams to get tasks completed
Ability to effectively interact with all levels of business
Ability to present a professional image and demeanor to internal/external customers and team members
Ability to communicate effectively both orally and in writing with internal and external customers
Demonstrate organizational skills and ability to handle working within strict timelines
Ability to coach and mentor team members by demonstrating job knowledge and constantly displaying professionalism
Ability to work non-standard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans