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The Transaction Supervisor leads a team of Non-Exempt employees to prepare and ship debit and credit cards to internal and external customers. The Transaction Supervisor will partner with groups inside of Customer Fulfilment, as well as Retail and Credit internal customers. The Transaction Supervisor will be responsible for maintaining an effective risk and control environment. The ideal candidate for this role has a broad range of experience that includes team development, operations, and quality management with proven people management skills.Core Responsibilities shall include but not be limited to:Ensure that all requests are completed correctly and within service level agreements
Manage and develop Equipment Operators and Operations Sr. Specialists
Serve as a liaison between cards operations and GDS print and warehouse groups
Manage daily operation to ensure service level agreements are met
Communicate well and often to all levels of the organization
Achieving high levels of employee satisfaction
Daily communication to staff about high productivity, excellent quality, and employee engagement
Partner with your peers and managers to ensure a consistent message and a productive team environment
Ensure daily, weekly, and month metrics are achieved
Provide guidance and formal written performance and development evaluations
Act as backup manager for your peers' teams
Responsible for completing complex assignments and coordinating related activities
Promote an environment of continuous improvement
Continuous evaluation of operational processes, policies, procedures, and best practices; effectively lead change where necessary
Evaluate departmental risks and identify controls
Make decisions quickly that are consistent with policies to ensure positive resolution
Partner with human resources to conduct personnel actions (hiring, terminations, salary actions, and promotions)
Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity
Experience Required:
Leadership experience, prefer 3 years managing front-line employees
Production / Operations experience, prefer Card experience
Qualifications:
Ability to work successfully under tight time constraints in a fast-paced environment
Must be able to interact effectively with diverse groups within the organization
Have amazing communication and professional skills to clearly convey information & adjust style to the intended audience
Ability to organize and multi-task in a fast-paced environment
Possess a strong understanding of production environments
Advanced level PC applications such as Microsoft Office, Excel, MS Word
Ability to stand 6-8 hours per day
Ability to lift up to 50 pounds
Bachelor's degree and industry knowledge preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
Vacancy expired!