Vacancy expired!
- Provide application support for operations, user support, testing, training, curriculum development, data management and administration for the Forest Service e-ISuite application.
- Define, document, and validate application business and software requirements.
- Participate in and provide expertise, testing, and troubleshooting for interface needs of applications supported.
- Conduct pre- and post-deployment application testing to assure proper application functionality and operation.
- Conduct application availability testing following system and network upgrades or outages.
- Work with technical specialists to ensure application interfaces are compliant with Section 508 requirements.
- Provide Operations and Maintenance (O&M) support including facilitating troubleshooting to include applications, connectivity to other applications and server infrastructure, databases, reports and network activity, and Tier 2 Helpdesk User support as requested.
- Receive, resolve, or escalate application and network issues escalated by the IIA Helpdesk via ticketing system.
- Participate on troubleshooting calls and facilitate contacts with the field users to isolate issues.
- Communicate outages, updates, and resolutions to the IIA Helpdesk and user community.
- Develop, maintain, execute, and coordinate Application User Training Curriculum.
- Develop/Review/Maintain Training Standards working jointly with Project Team and Agency Business Area Committees/Task Forces.
- When requested, assist as Lead Instructor, Instructor, Coach, and/or Cadre Member.
- Coordinate sessions and training with Geographic Area Coordination Centers (GACC); assign training GACCs.
- Develop, maintain, and adhere to Standard Operating Procedures (SOP).
- Participate in and conduct field and incident reviews as assigned.
- Provide field oversight and support during incident operations as requested.
- Create and maintain knowledge-based documentation in coordination with the helpdesk.
- Must possess experience in Wildland Fire Incident Management and a minimum of 3 years experience using the e-ISuite applications.
- Must have strong interpersonal, analytical, writing, teamwork, communication skills.
- Experience with e-ISuite in real situations (dispatch center, incident camp, cache, etc.) or as a Tier 2 Helpdesk SME within the past 3 years to ensure relevancy and currency.
- Bachelor s degree in related field, or equivalent experience.
- Strong working knowledge of the Interagency Incident Applications (IIA) Helpdesk and the associated ticketing system, CTS Remedy, is desired.
- Knowledge of the specific application s training course material and documentation and experience facilitating, instruction and presenting is desired
Vacancy expired!