Vacancy expired!
Do you have a passion for eGovernment? Are you a "people person" who enjoys building relationships? Do you take pride in your ability to learn quickly and think on your feet? Do you have technical know-how and a gift for explaining "geek speak" in a way that your grandmother could understand?
If you're nodding your head while you read this, then we want you to apply for our Partner Account Manager position. You'll help connect Oklahoma citizens with the online tools we build to connect with government every day. LocationOklahoma City, OklahomaResponsibilities- Provide support for client enhancement and fulfillment requests.
- Maintain positive relationships with state and local government clients
- Research and suggest solutions for improvement to service desk and application performance.
- Communicate regularly with government clients about application service performance, ticket resolution, and minor projects.
- Meet milestone deadlines directed by management
- Utilize customer feedback to recommend product and service improvements to the marketing team
- Log tasks and issues and track to resolution
- Execute a highly effective customer service model
- Outstanding communications skills
- Minimum two years of job related experience
- Excellent customer service skills, including good verbal and written abilities
- Understanding of Microsoft Office applications
- Well-versed in Internet usage including various browsers, settings and maintenance
- Strong organizational and prioritization skills
- Self-motivated
- Detailed, resourceful and enjoys problem solving
- Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment
- Must have high attention to detail
- Must have good analytical and mathematical skills
- Must have a positive attitude
- Accounting background is a plus
- Technical background is a plus
Vacancy expired!